Chaotic Solitude

Inside every (wo)man there is always an urge to find a structure in Chaos !

Monday, February 24, 2003

ITES - Is it Good, Bad or Ugly ?
Lots of newspapers are writing pages and pages on ITES operations in India. Somehow I feel these "popular" newspapers/magazines never give the true picture. They always want to publish their viewpoints however incorrect they may be. They thrust it on the person being interviewed and selectively publish what they want. Fortunately, we have some academic-journals, which provide us with facts. Here is an article in Knowledge@Wharton, which talks in details about the ITES business; The article, in a typical academic fashion talks in detail about both the pros and cons of sending the back-office work overseas (read India), the risks etc. There is even a case study on a real-time Transaction.(Registration required - Free)

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